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VANDÔMIAN is an online contemporary jewellery store where not only you can shop but also discover new designers, meet interesting people and experience everything contemporary jewellery related. We aim at providing our community with a selection of pieces of amazing designers in the jewellery world along with the best service there is.
Find more about contemporary jewellery culture, the words we live by and our values, here.
Yes, we guarantee that 100% of our products are authentic.
Click on ‘Sign in’ at the top right corner of the page. Afterwards click on ‘Forgot your password?’. Instructions will be given on how to reset your password.
No, you can decide whether to place an order as a guest or to open an account with us. It is your choice.
At the moment VANDÔMIAN ships to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We are currently working on expanding this list of countries. If you would like us to ship to a country not included in the list, please let us know at firstname.lastname@example.org and we will consider adding it. Thank you!
Estimated shipping times are 4-5 days for Standard shipping and 2-3 days for Express shipping. We aim to dispatch orders within 24-48 hours. Once the order has been dispatched, we will send you an email acknowledging dispatch.
Shipping costs vary depending on the delivery address. Specific shipping costs will be displayed at checkout once the delivery address has been set.
For orders shipped within the European Union, prices displayed on the site are inclusive of Value Added Tax (VAT). No other duties or taxes are payable.
Yes, of course. Please refer to the confirmation email we sent you when your order was dispatched. You will find a link in the body of the email directing you to the UPS tracking page for your parcel.
Yes, your order is insured for the duration of the transportation period between our premises and the delivery address. Once the order has been delivered, the insurance will no longer be in effect.
Yes, of course. All items are eligible for return unless otherwise indicated in the product page. So go ahead, buy the item that you like, try it comfortably at home and if you don’t like just send it back to VANDÔMIAN. You have 14 days since the day you received the package.
For returns to be accepted, all items need to be in perfect condition, unused, with all designer and VANDÔMIAN tags attached and all original packaging included.
VANDÔMIAN’s return policy allows the return of the merchandise within 14 natural days since the day of reception. Please refer to our Terms & Conditions policy to learn further about returns.
In order to return a product, please follow the instructions here.
Once we receive the returned merchandise on our premises, we will examine it and if the package and the product meet the return requirements, we will proceed to issue a refund to the original method of payment. Please be aware that once a return has been approved it might take up to 7 days to be processed, depending on your credit card provider.
In the unlikely case that you find that your item has a manufacturing defect, please write to us at email@example.com detailing the order number and date, the product code and a description and pictures of the manufacturing defect so we can preliminarily assess the problem. Our Customer Care team will get back to you within 2 business days with instructions on how to proceed.
In case you notice you have received a damaged item, please contact us immediately upon reception at firstname.lastname@example.org and state order number, damaged product name, description of the damage and pictures of it. Our Customer Care team will get back to you with 2 business days with instructions on how to proceed.
We accept Visa, MasterCard and American Express credit and debit cards. You may also choose to pay via Paypal.
VANDÔMIAN supports the following currencies: Euro and British Pound. By selecting the country you automatically select the currency. United Kingdom shows prices in GBP and all the other countries show prices in EUR. Please make sure that you have selected the country you wish to shop from in the upper left hand corner.
Yes, your payments are secure. Payment security is our priority and we have taken all the necessary steps to create a safe experience for you when shopping at VANDÔMIAN.
The payment page uses a Secure Socket Layer (SSL) shown on your screen by the letters “https” at the beginning of the URL bar. SSL ensures that any transaction carried out using this technology is encrypted.
We do not store or handle any of your credit card details. They are stored by our partner Stripe that takes care of the payment process. Stripe is a trusted payment-processing company that works with leading companies in every sector.
Promotions or promotional codes are discounts that VANDÔMIAN provides to you via email or advertised on the site. In order to apply a promotional discount, you have to introduce it manually during the checkout process. Please note that promotion codes cannot be used in combination, only one at a time. We reserve the right to apply promotional codes only on certain products.
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