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If after receiving an item and trying it comfortably at home you feel you would like to return it, you have 14 days since the day of reception to do so.
Just follow these easy steps:
In case you do not have an account with us and purchased your products as a guest, please contact our Returns Team at firstname.lastname@example.org for further information on how to proceed with a return.
All products can be returned unless Final Sale is indicated on the product page at the time of purchase. Customized products may not be returned or exchanged.
For returns to be accepted, products need to be unused and with all VANDÔMIAN and designer tags and packaging intact. In case products are damaged, the package is incomplete or tags have been altered, we have the right to refuse the return and the items will be sent back to the customer.
Please request a return before returning an item. Otherwise, any item received will be sent back to the sender.
Vandômian offers complementary returns and exchanges. Our free return shipping does not apply to items returned from outside the country to where they were originally shipped. In this case, the sender should bear the costs of return at his own risk.
Products must be returned using the labels provided by VANDÔMIAN. Please bear in mind that we do not accept any liability for any goods returned outside of our preferred methods.
All return packages sent from outside of the European Union must keep commercial invoice provided outside the box to prevent any delays with clearing international customs.
Late returns: after the 14-day return policy period, we do not accept any returns or exchanges.
Once returned products have been received at our premises and verified that they are in mint condition, the customer has the option to choose from exchanging the item for another product on the Site, receive in-store credit for the amount of the exchanged product or have the money back. Please note that pre-order products can only be exchanged for a another product or for credit on the Site.
In case a refund is chosen, we will issue a refund to the original method of payment no later than 2 business days after verification. Please note that processing the refund might take up to 7 days depending on your credit card provider.
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